CUSTOMER SERVICE
Safe Shopping Guarantee:
You can shop at mountainmoppets.com with confidence.
We accept Visa, MasterCard, American Express, Discover, and Paypal Payments.
If you prefer, you can order by phone 719-633-3473 during normal business hours or stop into our store located at:
2532 W. Colorado Ave
Colorado Springs, CO 80904
Mon. - Sat. 10:00am-5:30pm (MST)
Sun. 12:00pm-4:00pm (MST)
Price Guarantee:
We will match product prices including shipping with any other authorized online retailer.
Contact Us:
To inquire about an existing order, please e-mail us at mountainmoppets@gmail.com
Please include your order number in your email so we can respond as quickly as possible.
Shipping:
Ground Shipping Costs for the 48 Continental States:
Order Total Shipping Cost
Up to $49.99 $7.95
$50 to $99 Free*
*Free shipping is available only in the 48 continental states.
Some items that have a freight charge like Rugs, Cribs, Beds etc. require additional shipping cost, there will be a selection for this type of cost during check out.
We do ship to Canada starting out at $19.95 for ground shipping.
Delivery Time:
Delivery times do vary but most products as noted ship within 1-2 days. Some of our products are hand made and or painted at the time your order is placed. Please allow the time noted in the product details for the completion estimate and also allow 4-5 days for shipping.
Returns & Exchanges:
If you are unsatisfied with your purchase for any reason, we are happy to exchange or refund it.
Please note: Custom made and personalized items are not returnable. In general rugs and furniture are subjected to a nominal manufacture's restocking fee if returned.
Please return items within 10 days of receipt in new condition with the manufacture's tag attached. Shipping costs associated with free or discounted shipping may apply to returned items.
If you receive a damaged freight shipment, please note the damage on the bill of lading before the delivery truck leaves. We will work with the manufacture and delivery company to repair or replace the damaged item as soon as possible.
Sales Tax:
Sales tax applies to all orders shipped within the state of Colorado. No sales tax is charged for any other state.
Privacy and Security Policy:
We respect your privacy and will NEVER release or sell any information about you to third parties. Please visit our Privacy and Security for complete details.