Mountain Moppets Children s Boutique Clothing Shoes Robeez PediPeds Lipstik CachCach Sweet Potatoes Victoria Kids Kissy Kissy Me Too Baby Lulu Infant Clothing

CUSTOMER SERVICE

Safe Shopping Guarantee:

You can shop at mountainmoppets.com with confidence.

We accept Visa, MasterCard, American Express, Discover, and Paypal Payments.

***Keep in mind that the items in our online store are approximately 24-48 hours different from what is in the actual store itself. If you should have any doubts or need to be certain about an item please call ahead of time for verification.

If you prefer, you can order by phone 719-633-3473 during normal business hours or stop into our store located at:

2532 W. Colorado Ave

Colorado Springs, CO 80904

Map of Location

Mon. - Sat. 10:00am-5:30pm (MST)

Sun. 12:00pm-4:00pm (MST)

Price Guarantee:

We will match product prices including shipping with any other authorized online retailer up to 120%.

Contact Us:

To inquire about an existing order, please e-mail us at mountainmoppets@gmail.com

Please include your order number in your email so we can respond as quickly as possible.

Shipping:

Ground Shipping Costs for the 48 Continental States:

Order Total     Shipping Cost
Up to $49.99       $7.95
$50 to $99           Free* in the US only a separate email will follow for international

*Free shipping is available only in the 48 continental states.

Some items that have a freight charge like Rugs, Cribs, Beds etc. require additional shipping cost, there will be a selection for this type of cost during check out.

We do ship to Canada starting out at $19.95 for ground shipping.

Delivery Time:

Delivery times do vary but most products as noted ship within 1-2 days. Some of our products are hand made and or painted at the time your order is placed. Please allow the time noted in the product details for the completion estimate and also allow 4-5 days for shipping.

Returns & Exchanges:

We are happy to accept returns for items in the event they have any manufacturing flaws or defects or if you are not completely satisfied. Items must be returned to MountainMoppets.com in new, unused condition, and be in original packaging, with all tags attached.

Unfortunately, we do not accept returns or exchanges for swimwear or consumable products (i.e. perfume, cosmetics, and other beauty products) due to hygienic concerns.

Please indicate on your packing list whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size. Returns must be postmarked within 30 days of receipt of the item(s) for a full refund. After 30 days, a store credit will be issued. No returns or exchanges are allowed after 60 days. Shipping costs associated with free or discounted shipping may apply to returned items.

Please note: Custom made and personalized items are not returnable. In general rugs and furniture are subjected to a nominal manufacture's restocking fee if returned.

When will my credit card be refunded?
Your refund will be processed within 5 days of us receiving your shipment at our store, usually sooner.

Return on Sale Items:

Can I return items that were purchased on sale? Sale items marked less than 30% and postmarked within 14 days of receipt, are eligible for a credit to the credit card used. Sale items marked 30% or more must be postmarked within 7 days of receipt for a store credit only. NOTE: Any item marked down 50% or more is considered a clearance sale item. All clearance sale items are FINAL SALE and cannot be returned or exchanged.

Sales Tax:

Sales tax applies to all orders shipped within the state of Colorado. No sales tax is charged for any other state.

Privacy and Security Policy:

We respect your privacy and will NEVER release or sell any information about you to third parties. Please visit our Privacy and Security for complete details.